We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at livvy@saulisoulwear.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at livvy@saulisoulwear.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at livvy@saulisoulwear.com.

Refund Policy

At Sauli Soul Wear, each garment is handcrafted with intention and care. We kindly ask that you read our return policy before making a purchase.

Returns

We offer a 7 day return policy from the date your order is delivered.

To be eligible for a return, your item must be:

• Unworn and unused

• In its original condition

• With all original tags attached

• In its original packaging

To request a return, please contact us at livvy@saulisoulwear.com within 7 days of receiving your order.

Please note that returns sent without prior approval will not be accepted.

Customers are responsible for the cost of return shipping.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery at livvy@saulisoulwear.com.

To help us resolve the issue quickly, please include:

• Your order number

• Photos or a short video showing the issue

We will evaluate your request and work with you to find the best solution.

Non Returnable Items

The following items cannot be returned or refunded:

• Custom made garments

• Gift cards

• Items purchased during final sale or promotional campaigns (including Buy 2 Get 1 Free, Buy 3 Get 15% Off, or similar promotions)

• Items returned after the 7 day return window

• Items that have been worn, washed, altered, or damaged after delivery

Natural Variations

Our garments are crafted from 100% GOTS Certified Organic Cotton and dyed using small batch processes.

Because of the natural nature of our production, slight variations in color, texture, and finish are part of the beauty of each piece and are not considered manufacturing defects.

Exchanges

If you would like a different color or garment, we recommend requesting a return (if eligible) and placing a new order once your return has been approved.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please note:

• Original shipping costs are non refundable.

• Return shipping costs are the responsibility of the customer.

• Depending on your payment provider, refunds may take several business days to appear in your account.

Taxes & Duties

Any customs duties, import taxes, or government fees paid during shipping are non refundable.

If a shipment is refused by the customer or returned due to unpaid customs charges, any shipping costs, customs fees, bank fees, or return expenses incurred by Sauli Soul Wear will be deducted from the final refund.

Please note: Import duties and taxes vary by country. In many cases, our customers experience low or no customs charges, although this cannot be guaranteed as all import decisions are made by local customs authorities.

Questions

If you have any questions about your order or our return policy, we are always happy to help.

Please contact us at:

livvy@saulisoulwear.com